Refunds and Returns Policy
24th March, 2024
Thank you for shopping at Woodmandu.ca, operated by Ayush Ghimire. We strive to provide high-quality products and excellent customer service. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.
- Returns
1.1 Initiation of Returns
- To initiate a return, please contact our customer support team at [EMAIL] within 30 days of receiving your order.
- Provide your order number, contact information, and reason for the return.
1.2 Eligibility Criteria
- Products eligible for return must be unused, in the same condition as received, and in their original packaging.
- Customized or personalized items may not be eligible for return unless they are defective or damaged upon arrival.
1.3 Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or damaged.
- We recommend using a trackable shipping service for returns to ensure safe delivery.
- Refunds
2.1 Refund Process
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund based on the condition of the returned item.
2.2 Refund Timeframe
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
- Exceptions
3.1 Non-Returnable Items
- Certain products, such as clearance items or gift cards, are non-returnable and non-refundable unless they are defective or damaged.
3.2 Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately with photos of the damage or defect.
- We will assess the issue and provide instructions for returning the item or arranging a replacement or refund.
- Contact Us
For any questions or assistance regarding returns and refunds, please contact our customer support team at [EMAIL] or visit us at our physical address: 6519 Empire Grove St. [Address]
We value your satisfaction and aim to resolve any issues promptly and fairly. Thank you for choosing Woodmandu.ca for your luxury home decor needs!