Refunds and Returns Policy

Refunds and Returns Policy

24th March, 2024

Thank you for shopping at Woodmandu.ca, operated by Ayush Ghimire. We strive to provide high-quality products and excellent customer service. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.

  1. Returns

1.1 Initiation of Returns

  • To initiate a return, please contact our customer support team at [EMAIL] within 30 days of receiving your order.
  • Provide your order number, contact information, and reason for the return.

1.2 Eligibility Criteria

  • Products eligible for return must be unused, in the same condition as received, and in their original packaging.
  • Customized or personalized items may not be eligible for return unless they are defective or damaged upon arrival.

1.3 Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or damaged.
  • We recommend using a trackable shipping service for returns to ensure safe delivery.
  1. Refunds

2.1 Refund Process

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund based on the condition of the returned item.

2.2 Refund Timeframe

  • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
  1. Exceptions

3.1 Non-Returnable Items

  • Certain products, such as clearance items or gift cards, are non-returnable and non-refundable unless they are defective or damaged.

3.2 Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately with photos of the damage or defect.
  • We will assess the issue and provide instructions for returning the item or arranging a replacement or refund.
  1. Contact Us

For any questions or assistance regarding returns and refunds, please contact our customer support team at [EMAIL] or visit us at our physical address: 6519 Empire Grove St. [Address]

We value your satisfaction and aim to resolve any issues promptly and fairly. Thank you for choosing Woodmandu.ca for your luxury home decor needs!